গোপনীয়তা নীতি

Last updated: 12 November 2026

Maa Shibani Solar respects your privacy. This policy explains what personal data we collect, why we collect it and how we protect it, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Details you give us: name, phone number, email, address, district, electricity bill amount and any message you send through our forms, WhatsApp or phone.
• Project details: for customers, documents needed for the subsidy and net metering process such as electricity consumer number, ID proof, bank details and roof photographs.
• Technical data: IP address, browser type and pages visited, collected through server logs and (if enabled) analytics cookies.

2. How we use your information

• To respond to your enquiry and arrange a site visit
• To prepare quotations, process orders and install your system
• To apply for subsidy, loan and net metering on your behalf, with your consent
• To provide maintenance, service reminders and support
• To improve our website and services
• To meet legal, tax and regulatory requirements

3. Sharing your information

We do not sell your personal data. We share it only where needed to deliver our service: with the PM Surya Ghar national portal and government agencies, your DISCOM, banks or lenders you choose, equipment manufacturers for warranty registration, and service providers who host our website or send messages for us. They may use it only for that purpose.

4. Cookies and analytics

Our website uses essential cookies for security and the admin area. If analytics (such as Google Analytics) is enabled, it uses cookies to understand how visitors use the site. You can block cookies in your browser settings.

5. Data security

We use reasonable technical and organisational measures, including encrypted connections (HTTPS), restricted access and secure passwords, to protect your data. No method of transmission over the internet is 100% secure.

6. Data retention

Enquiry data is kept for up to 3 years. Customer project records are kept for as long as needed for warranty, maintenance and legal requirements.

7. Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent for marketing messages, at any time by contacting us. We will respond within a reasonable time as required by law.

8. Children

Our services are meant for adults. We do not knowingly collect data from children under 18.

9. Changes to this policy

We may update this policy. Changes will be posted on this page with a new date.

10. Contact / Grievance

For privacy questions or complaints, please contact us using the details on our Contact page.