Terms and Conditions

Last updated: 12 November 2026

These Terms and Conditions ("Terms") govern your use of this website and the enquiry, survey and installation services offered by Maa Shibani Solar ("we", "us", "our"). By using this website or submitting an enquiry you agree to these Terms.

1. Use of the website

You may use this website for lawful, personal and non-commercial purposes only. You must not attempt to gain unauthorised access to the website, interfere with its operation, or submit false or misleading information.

2. Information on this website

Product descriptions, system sizes, generation figures, subsidy amounts and savings shown on this website are indicative and are provided for general guidance. They may change without notice. A binding offer is made only through a written quotation issued by us after a site survey.

3. Quotations and orders

Quotations are valid for the period stated on them. Prices may change if equipment prices, taxes or government rules change.
An order is confirmed only when you accept our written quotation and make the agreed advance payment (or your loan is sanctioned, where applicable).
Final system design depends on roof condition, shadow analysis, sanctioned load and DISCOM approval.

4. Government subsidy

Subsidy under the PM Surya Ghar Muft Bijli Yojana is sanctioned and released by the Government of India through the national portal, subject to eligibility and the scheme rules in force at that time. We assist with registration and documentation, but we do not control approval, amount or timelines and are not liable for rejection or delay by government agencies or DISCOMs.

5. Loans and finance

Solar loans are offered by banks and financial institutions on their own terms. Approval, interest rate and down payment are decided by the lender. Any "0–10% down payment" statement is subject to bank terms.

6. Payment

Payments must be made as per the schedule in your quotation, only to the bank account or payment method stated on our official invoice. We will never ask you to pay into a personal account over a phone call.

7. Installation and access

You agree to give our team safe access to the roof and electrical panel, and to obtain any permission needed from the owner, society or co-owners of the building.

8. Warranty and maintenance

Solar panels, inverters and other equipment carry the warranties of their respective manufacturers. Warranty claims are processed as per the manufacturer’s policy.
Our workmanship and free maintenance commitment (5 years unless stated otherwise in your quotation) covers scheduled inspection visits and repair of installation-related faults.
Warranty and free maintenance do not cover damage caused by natural disasters, fire, theft, misuse, unauthorised modification, civil work by others or grid faults.

9. Cancellation

If you cancel after confirming an order, charges for survey, design, documentation and any material already procured may be deducted from the advance. Refunds, where applicable, are made within 30 days to the original payment method.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for that installation. We are not liable for indirect losses such as loss of savings or expected generation.

11. Intellectual property

The Maa Shibani Solar name, logo, text and design of this website belong to us. Third-party brand names and logos belong to their respective owners.

12. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts having jurisdiction over our registered office in West Bengal.

13. Changes

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date.

14. Contact

For questions about these Terms, please use the details on our Contact page.